Refund, Cancellation & No Show Policy

Refund, Cancellation and No Show Policy

All cancellations need to be made at least 24 hours prior to your appointment. Cancellations made less than 24 hours in advance are subject to $50 cancellation fee. If you do not show up for your appointment (2) times, we will no longer hold appointments for you, but will continue to schedule you within 24 hours of the appointment only.  A No-Call/No-Show fee of $200 will be issued if you fail to contact us to cancel or reschedule prior to your visit. Refunds will only be granted on services yet to be rendered. We do not offer refunds on services already provided to patients.

Payment Policy

Payment, in the form of cash, credit card, HSA and FSA is due at the time of scheduling each visit.  

We are not contracted with any insurance companies. However, the payments you make may be reimbursable by your insurance company under your out of network physical therapy benefits; the exact percentage depends upon your plan.  You will be provided with appropriate paperwork to submit to your insurance. 

We will assist you in every way possible. Payment is due at the time of service, but payment plans can be discussed.

Need help?

Contact us at for questions related to refunds and returns.