Clinic Policies

Important information about our cancellation, rescheduling, and payment policies.

Cancellation and No-Show Policy

At Athelite Performance Therapy, we understand that schedules can change. However, to ensure we can provide timely care to all our patients, we maintain the following cancellation policy:

All cancellations need to be made at least 48 hours prior to your appointment.

  • Cancellations made between 24-48 hours in advance are subject to a $50 cancellation fee.
  • Cancellations made less than 24 hours in advance are subject to a $100 cancellation fee.
  • All appointments that are rescheduled within the same business week will not be accompanied by a cancellation fee.
  • A No-Call/No-Show fee of $200 (or equal to your session value) will be issued if you fail to contact us prior to your visit.

If you do not show up for your appointment (2) times, we will no longer hold appointments for you, but will continue to schedule you within 24 hours of the appointment only with payment collected beforehand.

We appreciate your understanding and cooperation with this policy, which helps us maintain efficient scheduling and provide the highest quality care to all our patients.

Payment Policy

Athelite Performance Therapy is committed to providing transparent and flexible payment options for our patients. We accept various forms of payment and work with many insurance providers to ensure you receive the care you need.

Insurance Coverage

We are in-network with many major insurance providers and will verify your benefits prior to your first appointment. As a courtesy, we will submit claims to your insurance company on your behalf.

  • Please bring your insurance card and photo ID to your first appointment.
  • You are responsible for knowing your insurance benefits, including deductibles, co-payments, and co-insurance amounts.
  • Co-payments and co-insurance amounts are due at the time of service.
  • If your insurance requires a referral or pre-authorization, please ensure this is obtained before your appointment.

Out-of-Network Benefits

If we are not in-network with your insurance provider, we will provide you with the necessary documentation to submit for potential reimbursement through your out-of-network benefits. Payment for services will be required at the time of your appointment.

Self-Pay Options

For patients without insurance or those who prefer not to use their insurance, we offer competitive self-pay rates. Payment is due at the time of service.

Accepted Payment Methods

We accept the following forms of payment:

  • Cash
  • Personal checks
  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Health Savings Accounts (HSA)
  • Flexible Spending Accounts (FSA)

Payment Plans

We understand that healthcare costs can be significant. If you need assistance with managing your payments, please speak with our office staff about available payment plan options. We are committed to working with you to ensure you receive the care you need.

Please note: While we make every effort to verify your insurance benefits, it is ultimately your responsibility to understand your coverage. We recommend contacting your insurance provider directly if you have specific questions about your benefits or coverage.