Clinic Policies

Important information about our cancellation, rescheduling, payment policies, privacy policy and terms of service.

Cancellation and No-Show Policy

At Athelite Performance Therapy, we understand that schedules can change. However, to ensure we can provide timely care to all our patients, we maintain the following cancellation policy:

All cancellations need to be made at least 48 hours prior to your appointment.

  • Cancellations made between 24-48 hours in advance are subject to a $50 cancellation fee.
  • Cancellations made less than 24 hours in advance are subject to a $100 cancellation fee.
  • All appointments that are rescheduled within the same business week will not be accompanied by a cancellation fee.
  • A No-Call/No-Show fee of $200 (or equal to your session value) will be issued if you fail to contact us prior to your visit.

If you do not show up for your appointment (2) times, we will no longer hold appointments for you, but will continue to schedule you within 24 hours of the appointment only with payment collected beforehand.

We appreciate your understanding and cooperation with this policy, which helps us maintain efficient scheduling and provide the highest quality care to all our patients.

Payment Policy

Athelite Performance Therapy is committed to providing transparent and flexible payment options for our patients. We accept various forms of payment and work with many insurance providers to ensure you receive the care you need.

Insurance Coverage

We are in-network with many major insurance providers and will verify your benefits prior to your first appointment. As a courtesy, we will submit claims to your insurance company on your behalf.

  • Please bring your insurance card and photo ID to your first appointment.
  • You are responsible for knowing your insurance benefits, including deductibles, co-payments, and co-insurance amounts.
  • Co-payments and co-insurance amounts are due at the time of service.
  • If your insurance requires a referral or pre-authorization, please ensure this is obtained before your appointment.

Out-of-Network Benefits

If we are not in-network with your insurance provider, we will provide you with the necessary documentation to submit for potential reimbursement through your out-of-network benefits. Payment for services will be required at the time of your appointment.

Self-Pay Options

For patients without insurance or those who prefer not to use their insurance, we offer competitive self-pay rates. Payment is due at the time of service.

Accepted Payment Methods

We accept the following forms of payment:

  • Cash
  • Personal checks
  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Health Savings Accounts (HSA)
  • Flexible Spending Accounts (FSA)

Payment Plans

We understand that healthcare costs can be significant. If you need assistance with managing your payments, please speak with our office staff about available payment plan options. We are committed to working with you to ensure you receive the care you need.

Please note: While we make every effort to verify your insurance benefits, it is ultimately your responsibility to understand your coverage. We recommend contacting your insurance provider directly if you have specific questions about your benefits or coverage.

Privacy Policy

Effective Date: 3/1/2020
Last Updated: 7/29/2025
athELITE Performance Therapy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website (www.athelitetherapy.com), schedule services, or communicate with us through phone, email, SMS, or other platforms.

  • 1. INFORMATION WE COLLECT
    We may collect the following personal information from you: Name, email address, phone number, home address, and date of birth Insurance information and health history (via intake forms or evaluations) Payment details (processed via third-party platforms such as Stripe) IP address, device/browser info, and cookie data Uploaded documents or forms you submit via our website
  • 2. HOW WE COLLECT INFORMATION
    We collect your information through: Website and contact forms Online scheduling platforms In-person or virtual patient intake CRM/EHR systems including GoHighLevel, SPRY, and VALD Analytics and tracking tools (Google Analytics, Meta Pixel)
  • 3. HOW WE USE YOUR INFORMATION
    We use the information we collect to: Schedule and manage your physical therapy sessions Process billing and insurance claims Communicate via SMS, phone, or email Provide relevant resources, updates, and service information Improve our services, website, and marketing efforts Meet legal, regulatory, and insurance obligations
  • 4. HOW WE SHARE YOUR INFORMATION
    We may share your information with trusted third-party service providers who support our business operations, including: Google Analytics, Meta Pixel (for analytics and advertising) GoHighLevel and SPRY (for scheduling, SMS/email communication) Stripe (for secure payments) VALD, Trello, and other business tools we use internally We do not sell your personal information to any third parties.
  • 5. MARKETING COMMUNICATION & SMS CONSENT
    By providing your phone number or email address, you consent to receive appointment reminders, important service updates, and occasional marketing messages from us via SMS and/or email. Message and data rates may apply. You may opt out of marketing messages at any time by replying STOP to any SMS or clicking “unsubscribe” in email footers. For help, reply HELP or email us at info@athelitetherapy.com.
  • 6. COOKIES & TRACKING TECHNOLOGIES
    We use cookies and similar technologies for: Website analytics Improving performance and user experience Remarketing and advertising on third-party platforms You can control cookies through your browser settings.
  • 7. DATA SECURITY
    We take reasonable steps to safeguard your personal and health-related data using encryption, access controls, and secure storage platforms. While we are not a covered entity under HIPAA, we strive to align our practices with HIPAA’s security principles where appropriate.
  • 8. CHILDREN’S PRIVACY
    We provide services to minors under the age of 18 with appropriate parental or guardian consent. We do not knowingly collect personal information from children without such consent.
  • 9. YOUR RIGHTS
    Depending on your location, you may have rights to:
  • Request access to the data we hold
  • Ask for corrections or deletions
  • Limit data use for marketing
  • File a complaint with a data protection authority
    Contact us at info@athelitetherapy.com to make any such request.

  • Terms of Service

    Effective Date: 3/1/2020
    Last Updated: 7/29/2025
    These Terms of Service (“Terms”) govern your use of our website, services, and communication platforms operated by athELITE Performance Therapy (“we,” “our,” or “us”). By using our services, booking appointments, or communicating with us via SMS, email, or online, you agree to these Terms.
  • 1. SERVICES OFFERED
    We provide: Physical therapy and rehabilitation services Virtual consultations Membership programs and downloadable plans Product sales (bands, gear, etc.) Educational content via blog, email, or social media We reserve the right to modify or discontinue services at any time.
  • 2. APPOINTMENTS & FEES
    You agree to pay all fees for services as outlined at the time of booking or intake. You are responsible for understanding your insurance benefits and coverage. CANCELLATION & NO-SHOW POLICY Cancel at least 48 hours in advance to avoid charges. Canceling within 24–48 hours incurs a $50 fee. Canceling less than 24 hours in advance incurs a $100 fee. No-show appointments incur a $200 fee (or full session value). Two no-shows may result in restriction to prepaid scheduling only.
  • 3. COMMUNICATIONS
    By submitting your phone number or email, you consent to receive: Appointment reminders Billing and scheduling updates Occasional marketing messages You may opt out at any time by replying STOP to texts or “unsubscribe” from emails.
  • 4. DISCLAIMERS
    Our services do not replace your physician’s medical care. Results may vary based on individual condition and effort. All educational content is for informational purposes only.
  • 5. LIMITATION OF LIABILITY
    We are not liable for: Any indirect, incidental, or consequential damages Injuries caused by failure to follow personalized rehab programs Third-party platform errors or downtime
  • 6. GOVERNING LAW
    These Terms are governed by the laws of the State of Arizona. Any disputes will be handled through binding arbitration in Maricopa County.
  • 7. CONTACT INFORMATION
    If you have questions about these Terms or your data, contact us at:
    📧 info@athelitetherapy.com
    📍 926 E Jackson St, STE 600, Phoenix, AZ 85006
    Contact us at info@athelitetherapy.com to make any such request.

  • Athelite Performance Therapy

    Advanced technology for athletic performance and injury prevention.

    926 E Jackson St Ste 600, Phoenix, AZ 85034

    480-787-0031

    Mon-Fri 8-6 pm

    info@athelitetherapy.com

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